DEAL HOLIDAY LETS – BOOKING TERMS AND CONDITIONS
Who are we?
We are Deal Holiday Lets Ltd, trading as Coaste (“we/our/us”), a registered company in England and Wales incorporated under company number 13913248. Our registered office is Charlton House, Dour Street, Dover, Kent, England, CT16 1BL. We act as booking agents for the Owner in the letting of their Property to you, the Lead Guest (“you/your”). Letting arrangements are made by the Agent on behalf of the Owner and the contractual relationship in connection with the letting will be between you as the Lead Guest and the Owner. The Agent is not and will at no time be party to that contract.
Our Terms and Conditions:
1. DEFINITIONS
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
Accommodation Cost
fee payable by you for accommodation at the Property for the duration of your Booking, excluding any extras.
Agent (we/our/us)
means Deal Holiday Lets Ltd (Company No. 13913248), trading as Coaste, whose registered office is Charlton House, Dour Street, Dover, Kent, England, CT16 1BL.
Amendment Fee
fee of £15 charged in accordance with these Terms.
Arrival Date
the date (and time) on which your Booking will begin and the Property will be made available to you.
Balance Due Date
29 days before your Arrival Date, except in circumstances where Booking Confirmation is issued less than 29 days before the Arrival Date (in which case the balance is due upon Booking).
Booking
the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date.
Booking Confirmation
the written acceptance of the Booking Reservation which may include more information such as details around arrival and departure, directions, Property Rules etc.
Booking Deposit
50% of the total Accommodation Cost, required from you when making the Booking Reservation to secure the Property.
Booking Fee
a non-refundable fee of £30 required from you when making the Booking Reservation to secure the Property.
Booking Party
those individuals booked to occupy the Property along with the Lead Guest, as listed in the Booking Confirmation.
Booking Reservation
the Lead Guest’s request to book the Property for holiday letting purposes, as set out in clause 2.
Cancellation Fee
a fee of £15 charged in accordance with clause 6.1.
Cancellation Policy
as set out in clause 6.
Contact Details
the details found on our Website under “Contact Us”.
Departure Date
the date (and time) on which your Booking will end, and you must vacate the Property.
Events Outside of the Parties Control
as defined in clause 11.
Lead Guest (you/your)
the individual who makes the Booking Reservation and will attend and make use of the Property (further to Booking Confirmation) with their Booking Party.
Owner
the registered owner or owners of the Property provided for holiday letting purposes.
Owner’s Representatives
representatives of the Owner including by not limited to housekeepers and caretakers.
Privacy Policy
a separate document made available on our Website at www.coaste.co.uk/privacy-policy or via hard copy on request.
Property
the property/properties provided for holiday letting purposes, details of which have been made available on the Website.
Property Description
the description of the Property as detailed on the Website.
Property Rules
specific restrictions applicable to a Property as detailed on the Website.
Security Deposit
a refundable (subject to clause 16.6 of these Terms and Conditions) security deposit charged in accordance with clause 16.5 due no later than the Balance Due Date and held throughout the duration of the Booking in case damage is caused to the Property.
Terms
these terms and conditions on which your Booking is supplied to you.
Total Holiday Cost
the total price as charged to you for the Booking including the Accommodation Cost and any additional charges as set out on the Website or otherwise notified to you when making a Booking.
Website
www.coaste.co.uk or such other website used by the Agent from time to time.
1.2 When we use the words “writing” or “written” in these Terms, this will include email but excludes fax.
1.3 Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
1.4 References herein to a clause are to a clause or clauses of these Terms.
ABOUT THESE TERMS AND THE CONTRACT
2. OUR CONTRACT WITH YOU
2.1 These are the Terms on which we provide the Booking, and the Owner supplies the Property to you for the duration of your Booking.
2.2 We act as agent for and on behalf of the Owner to provide your Booking.
2.3 If you have booked the Property through an online travel agent, the agent may have different terms which will also apply. Please ensure you are familiar with both the online travel agent’s terms and our Terms and Property Rules. Where our Terms and the terms of the online travel agent conflict, the online travel agent’s terms will take priority. Please note that where you have paid an online travel agent, no payment is due under these Terms unless charges for extras are applicable.
2.4 In making the Booking Reservation you understand and accept that we do not hold any ownership in the properties listed on our Website, including the Property, but act as an agent for the Owner of the Property.
2.5 In making a Booking Reservation you confirm that you are over the age of 18. Please ensure that you read these Terms carefully, and check that the details on the Booking Reservation are complete and accurate, before you submit the Booking Reservation. Please also carefully check the Booking Confirmation when received and immediately inform us of any changes or errors if necessary.
2.6 These Terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake or require any changes to your Booking, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
2.7 These Terms shall be deemed to have been accepted by the Lead Guest at the time of making the Booking Reservation via the online booking form or by telephone.
2.8 The Property is only the property as detailed in the Booking and cannot be changed to another property without agreement from the Owner, confirmed to you in writing by us as Agent.
2.9 When you submit a Booking Reservation, this does not mean we have accepted your Booking. Our acceptance of the Booking will take place as described in clause 3. If we are unable to supply you with the Property for your requested dates, we will inform you of this in writing and we will not process the Booking and no contract will be formed between us. All monies paid to date will be refunded in full.
2.10 Please take reasonable steps to ensure that the Property is suitable for your needs before submitting a Booking Reservation. Please ensure you familiarise yourself with the Property location, access, facilities, parking, layout, grounds and/or garden so that you can make a fully informed decision about a Property’s suitability to your requirements, needs and taste prior to making a Booking. Please contact us should you require further clarification.
3. OWNER’S CONTRACT WITH YOU
3.1 Once your Booking has been confirmed, and you have paid the Booking Deposit in accordance with clause 5, the Owner agrees to provide your Booking in accordance with these Terms and your contract for the Booking will be with the Owner, with us acting as agents in accordance with these Terms.
3.2 We, or the Owner, reserve the right to refuse Bookings that we and/or the Owner no longer wish to take after issuing the Booking Confirmation. Any Bookings that are refused within this time will be refunded any monies paid to date in full.
4. CHANGES TO THESE TERMS AND CONDITIONS
4.1 We may revise these Terms from time to time if required due to changes in the law or regulatory requirements or if business needs dictate it.
4.2 If we have to revise these Terms pursuant to this clause 4, we will give you at least 14 days’ written notice of any changes to these Terms before they take effect.
4.3 You can choose to cancel the contract if you do not accept these changes. All monies paid to date will be refunded in full.
BOOKING, PAYMENT, CANCELLATION
5. PRICES AND PAYMENTS
5.1 On making a Booking Reservation, once confirmed by us as the Agent, you the Lead Guest enter into a short-term holiday rental agreement with the Owner.
5.2 Your Booking is not confirmed and no contract with the Owner exists until the Booking Deposit and Booking Fee have been received by the Agent and a Booking Confirmation has been issued to you by the Agent. The Booking is subject to these Terms.
5.3 Payment of the Booking Deposit and Booking Fee are required at the time of Booking Reservation.
5.4 Once you have paid the Booking Deposit and Booking Fee, you will become liable for the Accommodation Cost and this remaining balance must be paid by the Balance Due Date but may be settled sooner if wished.
5.5 If the Arrival Date is within 29 days of the date of the Agent receiving the Booking Reservation, or there are other exceptional circumstances, the full amount is payable at the time of making the Booking Reservation. If payment in full is not made by this time, the dates will be released to be re-booked.
5.6 If the total Accommodation Cost remains unpaid by the Balance Due Date, we will assume you wish to cancel the Booking. In this instance we reserve the right to cancel the Booking and make the dates available to be re-booked as per our standard Cancellation Policy set out in clause 6. Email reminders will already have been sent by this stage, however we will endeavour to contact you using the contact detail in your Booking Reservation before cancelling the Booking. No refund is possible unless the dates are re-booked, as per our Cancellation Policy.
5.7 Payment is made via the Website and payments are processed via Holiday Rent Payment.
5.8 We are not able to accommodate international bank transfers.
5.9 The Agent reserves the right to change the advertised prices of the Property without notice. The majority of properties are priced according to market forces and prices can therefore fluctuate daily. Your Accommodation Cost will be confirmed at the time of our acceptance of the Booking as per these Terms and is fixed at that point. No increase will subsequently be requested, nor reduction offered if the prices change after the Booking Confirmation has been issued. All prices are inclusive of VAT if applicable to that Property/Owner.
6. YOUR RIGHTS TO CANCEL AND OUR CANCELLATION POLICY
6.1 You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details. A Cancellation Fee will be charged if you cancel your booking.
6.2 Your liability for the Accommodation Cost is dependent on the Property and period of notice that you give us, as set out below (note the Booking Fee is independent of the Accommodation Cost and non-refundable):
| When notification of cancellation is received: | Percentage of Accommodation Cost payable by you |
| Within first 48 hours of making the Booking Reservation | 0% (Full refund) |
| Between 48 hours of making the Booking Reservation and 7 days prior to the Arrival Date | 50% |
| Less than 7 days prior to the Arrival Date | 100% |
For example, if you place your Booking on 1 January with the Arrival Date of 1 May at a total cost of £1,000 and cancel your Booking on 22 April (9 days before Arrival Date) you will be required to pay 50% of the Accommodation Cost being £500 and the non-refundable Booking Fee and Cancellation Fee.
6.3 If you have paid in full, a partial refund of the Accommodation Cost will be provided depending upon when you notify the Agent of the request to cancel. If you have only paid a Booking Deposit or the Accommodation Cost in part, then you may be required to make further payments to cover your liability set out in the above tables. You will also be liable for the Cancellation Fee.
6.4 The Booking Fee and any additional charges including Amendment Fees that make up the Total Holiday Cost are in addition to the Accommodation Cost and are non-refundable in any circumstances, as these cover administrative costs that have already been carried out or they have been paid to a third-party organisation and are therefore non-refundable.
6.5 We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.
6.6 If you cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will be able to offer you a refund subject to any difference in price between the Accommodation Cost and the re-let price and excluding any additional charges including Booking Fees which are non-refundable.
For example: Where the Accommodation Cost was £1,000 and you cancel 9 days before the Arrival Date, and we relet the Property for £800, the refund will be £785, being the Accommodation Cost less the difference between the original and new Accommodation Cost (£200) and the Cancellation Fee (£15). The Booking Fee remains non-refundable.
You will be liable to pay the Cancellation Fee to cover the cost of the refund transaction and cancellation procedure, which will be deducted from the total sum to refund.
6.7 If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation and will not be refundable.
6.8 Where you have cancelled a Booking because of our failure to comply with these Terms or if we change these Terms under clause 4 and you elect to cancel the Booking (except where we have been affected by an Event Outside of the Parties Control), you do not have to make any payment to us and we will refund any monies paid in full.
6.9 Any refunds will take up to 7 working days to be processed from the point of agreement.
7. OUR RIGHTS TO CANCEL
7.1 We or the Owner may have to cancel a Booking before the Arrival Date, due to an Event Outside our Control, the unavailability of the Property or the unavailability of key personnel or key materials without which we cannot provide the Booking. We will promptly contact you if this happens.
7.2 We will, if possible and as soon as reasonably practical, offer you:
a) alternative accommodation of a similar type, standard, location, and price if available;
b) different dates for the same Property; or
c) a full refund.
7.3 As an alternative property is likely to be owned by a different Owner, the advertised cost of the alternative property will be payable by you. If the cost is lower and you have already paid the full Accommodation Cost for your original Booking, you will receive a refund of the price difference. If you do not wish to accept the alternative property or another property is not available, you will receive a full refund of all monies paid to us, but you will have no further claims against us or the Owner.
7.4 We may cancel the Booking at any time with immediate effect by giving you written notice if you:
a) do not pay us when you are supposed to; or
b) are in breach of these Terms in any other material way.
7.5 The full extent of our and the Owner’s liability is as set out in clause 9 and 10 of these Terms respectively.
8. CHANGE OF DATES OR PROPERTY BOOKED
8.1 All cancellations must be notified to us by the Lead Guest in writing via email. Once a booking has been accepted by the Agent on behalf of the Owner it can only be changed to another property by treating the original booking as a cancellation. The dates of the holiday may be changed providing the property is available for the new dates and the Owner agrees to the change. An Amendment Fee will be payable for any changes to the original booking. The final decision will reside with the Owner of the Property, and we make no guarantees that changes will be accommodated.
8.2 A request to change the booking to another property will constitute a cancellation of the booking and be subject to our Cancellation Policy (see clause 6 above).
LIABILITY
9. OUR LIABILITY TO YOU
9.1 Subject to clause 9.2 our liability under these Terms is limited to the total Accommodation Cost.
9.2 We do not limit our liability for:
a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
b) fraud or fraudulent misrepresentation; or
c) any liability it would be unlawful to exclude.
9.3 Lost property will be held for a period of 7 days from the Departure Date. Items will be returned to you if requested at a cost of £15 plus postage and packing
9.4 You are responsible for arranging a Courier service and covering the cost of the same. We do not accept responsibility for the safe carriage of any items returned which will be returned at your risk. Items of food and drink will not be returned. We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings or vehicles except where the damage or loss is caused by the negligence of us or the Owner.
9.5 It is your sole responsibility to ensure that you have adequate holiday insurance cover. We would strongly recommend you consider taking out a suitable insurance product to cover against unexpected costs such as cancellation charges, curtailment or delay to your Booking and that such cover includes adverse weather conditions, illness affecting any member of the Booking Party, transportation cancellations and government restrictions which may prevent you from travelling to or staying at the Property.
10. OWNERS LIABILITY TO YOU
10.1 Subject to clause 10.3 the Owner’s liability under these Terms is limited to the total Accommodation Cost.
10.2 The Owner only supplies the Property for holiday use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.3 The Owner does not limit its liability to you for:
a) death or personal injury caused by negligence;
b) fraud or fraudulent misrepresentation; or
c) any liability it would be unlawful to exclude.
10.4 The Owner does not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings or vehicles, howsoever caused.
11. EVENTS OUTSIDE OF THE PARTIES CONTROL
11.1 Neither party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
11.2 An Event Outside of the Parties Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption.
11.3 In the event of a pandemic, epidemic or restriction of the movement of people as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the Website and will communicate this to you via the contact details provided us.
11.4 For the avoidance of doubt, illness and/or self-isolation due to Covid19 and/or showing symptoms of Covid19 and/or any other endemic disease will be treated as a cancellation by you and not an Event Outside the Parties Control.
11.5 Should any event or circumstance beyond our reasonable control occur which means the Property cannot be provided to you, we will let you know as soon as possible so alternative accommodation and/or a refund can be arranged for you.
ABOUT THE BOOKING AND USE OF THE PROPERTY
12. PROPERTY RULES
12.1 Access to the Property is subject to your adherence to any Property Rules.
12.2 Our Property Rules are also incorporated into the contract with you and will be made available to you on the Website. We reserve the right to amend the Property Rules from time to time. Please check for any changes to the Property Rules before your Arrival Date.
12.3 Any Property Rules (as amended from time to time), shall be incorporated into these Terms and breach of any of the Property Rules will be treated as a breach that entitles us or the Owner to cancel the contract.
12.4 You should familiarise yourself with the Property Rules as these contain important details about the Property, rules that need to be adhered to and information about the facilities that may be provided at the Property.
13. PERIOD OF HIRE
13.1 The Booking shall commence on the Arrival Date and terminate on the Departure Date unless otherwise advised or agreed with us in writing. The Property will not be available outside of these times.
13.2 We reserve the right to charge an additional fee for failure to vacate the Property and remove belongings by the date and time specified in the Departure Date.
14. PROVISION OF KEYS
14.1 Keys to the Property must be collected and returned as per instructions provided by us or the Owner. If you lose any of the keys provided, you will be charged for a replacement set and a fee of £15 to cover our administrative costs.
15. USE OF THE PROPERTY
15.1 As the person making the Booking you are responsible for ensuring all members of your Booking Party comply with these Terms.
15.2 The Booking shall be deemed to be for the purpose of the person or people whose names appear on the Booking Confirmation as the Booking Party. The maximum number of persons allowed at the Property is stated in the Property Description and must not be exceeded without our prior consent. In the event the maximum number of allowed persons has been exceeded without prior consent, we as Agent, and the Owner, have the right to revoke the Booking without refund and ask all persons to leave the Property immediately.
15.3 It is your sole responsibility to ensure that the Property is suitable for you and your Booking Party’s needs. Cots, highchairs and other baby equipment may be available upon request for infants. Request must be specified in the booking form when making your Booking Reservation otherwise we cannot guarantee that the equipment will be available.
15.4 Only the persons whose names are detailed on the Booking Confirmation are permitted to stay in the property.
15.5 If more than 2 day visitors to the property are expected, this must be agreed in writing with the Agent or Owner and their names provided. No more than 2 day visitors to the Property are permitted without prior approval of the Owner.
15.6 We do not accept hen parties or stag parties. We reserve the right to refuse or revoke any Bookings from parties which may in our opinion be unsuitable for the Property.
15.7 No parties or events are permitted to be held within the Property without the Owner’s permission.
15.8 Business or commercial use of the Property is strictly prohibited. The Property can only be used by you, the Booking Party and any permitted guests as temporary holiday accommodation. These Terms do not create a relationship of landlord and tenant between us and you or between the Owner and you. You acknowledge and accept that you shall not be entitled to a tenancy or to an assured shorthold or assured tenancy or to any statutory protection under the Housing Act 1988 or to any other statutory security of tenure either during the Booking or when your agreed Booking ends. You should not use the Property for any illegal purpose. We or the Owner reserve the right to terminate the contract without notice for any breach of this clause 15.8 and no refunds will be provided if your Booking is ended early.
15.9 If you wish to have a third party to provide services at the Property, this will only be allowed where we have provided written approval of such third parties ahead of the Arrival Date. Any third party will be bound by the Property Rules and must carry suitable levels of insurance. Please contact us using the Contact Details to discuss any such third party.
16. CARE OF THE PROPERTY
16.1 You must ensure that the Property is left clean and tidy, both inside and outside the Property.
16.2 You are required to keep the Property and all furnishings, fixtures, fittings and effects in the same state of cleanliness, repair and condition as they were in prior to the Booking and will be responsible for any damage to the Property or the furniture, fixtures, fittings and effects that occurs during the Booking.
16.3 Any default or damage that occurs in the Property during the Booking must be reported to us immediately and within 24 hours.
16.4 Should we or the Owner be dissatisfied with the condition of the Property upon departure, we may refuse to take a booking from that Lead Guest and members of the Booking Party again. If a Lead Guest and/or members of the Booking Party are excluded from two or more properties by different Owners, then we have the right to refuse any more bookings from that Lead Guest and/or members of the Booking Party, at any other property.
16.5 The Owner reserves the right to charge a Security Deposit. You agree to pay the Security Deposit where it is requested by the Owner.
16.6 The Owner shall be entitled to instruct the Agent to deduct from the Security Deposit the cost of remedying any damage cause to the Property including the cost of any third party call outs.
16.7 The Owner reserves the right to charge you for the cost of repairing any damage and/or replacing damaged items caused by the you or the Booking Party during the Booking that exceed the value covered by the Security Deposit. Such charges must be paid within 14 days of receiving the invoice.
16.8 The Security Deposit (minus any deductions in accordance with clause 16.6) will be returned to you within 14 days of the Departure Date.
17. NOISE AND BEHAVIOUR
17.1 We respectfully request that due consideration is shown to the inhabitants of neighbouring properties and noise is kept to a minimum, particularly late at night or in the early morning.
17.2 You must not do anything that may be a nuisance or inconvenience to occupiers of neighbouring properties or adversely affect any insurance of the Property.
18. HEALTH AND SAFETY
18.1 For your safety, it is important that you and your Booking Party read and adhere to the important information provided via the Property Rules. You and your Booking Party must also adhere to any additional safety information or signage at the Property.
18.2 Appliance instruction manuals will be provided (within the Property).
18.3 You and your Booking Party are not permitted to plug in any heating or cooling appliances that are not owned and supplied by the Owner.
18.4 We understand our duty of care to you and your Booking Party and have ensured that the Property is reasonably safe for the purpose for which you are invited to use them. However, you and your Booking Party have a duty of care to take care of your own safety. We cannot be held responsible for you or your Booking Party’s own negligence so please ensure you use the Property and the facilities safely and responsibly.
19. RIGHTS OF ACCESS
19.1 The Agent, the Owner and the Owner’s Representatives shall be allowed the right of entry to the Property at all reasonable times during the Booking for the purpose of inspection, delivering or collecting an item, or in relation to any necessary cleaning, repairs or maintenance. However, we will seek to minimise any disruption and will provide prior notice where possible.
19.2 The Owner, the Owner’s Representatives and any third-party contractors including but not limited to gardeners, window cleaners and engineers shall be allowed access to the Property, grounds and gardens at any reasonable time during your Booking.
20. ELECTRIC VEHICLES
20.1 If you have an electric vehicle, you must not under any circumstances charge it using an internal socket at the Property.
20.2 As the Property does not have an EV charging point, you must charge your vehicle at a public charging station, not at the Property. Domestic sockets cannot provide the strength of voltage required to charge an electric vehicle and it poses a serious risk to the circuit board by doing so. You may be asked to leave the Property if you breach this clause 20.
21. INTERNET ACCESS
21.1 In properties where internet access is offered as a facility, it is offered on a complimentary basis. Availability is not guaranteed, nor is minimum speed, unrestricted bandwidth, or uninterrupted provision of internet access. We / the Owner do not accept any liability for telephone or internet services not being available or failing.
21.2 Where the Property has internet access, this is provided on the basis that it is provided for recreational use and not for business use. You are not permitted to download large files, games or stream films/data and your use of the internet is conditional upon it being used for legal purposes only. If large downloads are carried out exceeding the limits in place, you may be charged for any excess imposed by the internet service provider.
21.3 If we are made aware in advance of your Booking of the service becoming unavailable or inaccessible for any reason, we will advise you so that you can make alternative arrangements for internet access if it is essential to you. Please be aware however that we may not always be aware there is a problem and neither us nor the Owner can take any responsibility for this, which is entirely outside of all party’s control.
22. NO SMOKING POLICY
22.1 No smoking is permitted inside the Property. If you smoke outside in the Property grounds, the door to the Property must remain closed to prevent smoke ingress. All cigarette butts and related waste must be removed.
22.2 Where it is apparent that you or a member of you Booking Party has smoked inside the Property, or damage has been caused as a result of smoking, we reserve the right to charge an additional fee in respect of cost incurred for additional cleaning in accordance with clause 16. If you or any member of your Booking Party are found to be breaching this clause 22.2, we reserve the right to ask you and your Booking Party to leave the Property immediately and without refund.
23. PETS
23.1 With the exception of assistance animals, pets are only permitted if specified in the Property Description, informed to us in the Booking and kept in accordance with the Property Rules.
23.2 Pets must be fully house-trained and well behaved. If Pets are permitted, then they must be kept under strict control in accordance with these Terms, the Property Rules and any additional information and signage at the Property. You will be liable for any damage arising from a breach of this clause 23.
23.3 Pets must not be left at the Property unattended nor be allowed on any furniture whatsoever (even with covers applied) nor be allowed in any bedrooms.
23.4 Pets must not cause any kind of nuisance to neighbours. Pets must be exercised away from the Property. If any soiling occurs in the grounds of the Property, it must be removed and disposed of immediately or at very least prior to the Departure Date.
23.5 Neither we nor the Owner accepts responsibility for the safety, security or wellbeing of any pets in occupation at the Property (including in the Property gardens and grounds).
23.6 Failure to comply with this clause 23 and the Property Rules may result in the Owner and/or us asking you to provide an alternative stay for your Pets for the remaining duration of your Booking, or in extreme circumstances, the Owner reserves the right to terminate your Booking early without notice and without refund for a breach of this clause.
23.7 Where the Property Description states pets are not permitted in the Property, neither the Owner nor us give any warranty or undertaking to the Booking Party that the Property is suitable for sufferers of pet-related allergies.
24. WARRANTIES
24.1 The Agent does not warrant and takes no responsibility for the accuracy of any verbal information given or statements made by its staff or service team.
25. THE WEBSITE AND ADVERTISING INFORMATION
25.1 The Agent takes every care to ensure the accuracy, both written and verbal, of the Property, the locality and local amenity details.
25.2 Whilst we keep our illustrations, photographs, and other imagery as up to date as possible, any illustrations, photographs and other imagery displayed are for illustrative purposes only and subject to change. Whilst we make every effort to ensure the accuracy of the information contained in our advertising and other promotional literature, the information and prices may have changed by the time you come to book or there may have been an error. You must check all material details of the Property with us at the time of submitting a Booking Reservation. We cannot accept any responsibility or liability for any inaccurate, incomplete, or misleading information about the Property or its facilities and/or services, except in the case of negligence by us. We will however use reasonable endeavours to notify you of any changes to or any inaccuracies in any information contained in any advertising material provided to you relating to the Property as soon as reasonably practicable.
25.3 Any information regarding the local area and activities that may be shown in our literature or on our Website are outside our control and are not supplied by us. Whilst we endeavour to keep this information up to date, we cannot guarantee that it is accurate or complete.
25.4 You acknowledge that our staff have no authority to vary these Terms and that you have not relied on and shall have no right or remedy in respect of, any statement, representation, assurance, or warranty (whether made negligently or innocently) other than as expressly set out in these Terms or confirmed in accordance with clause 4.
25.5 Please be aware that if the Property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging, open style fencing or have a low wall or fence. You are required to seek your own assurances as to the suitability of the Property for your children or Pets.
26. COMPLAINTS
26.1 Any complaints about the Property, including concerning any defects, broken appliances or cleaning standards, must be made to us within 24 hours of arrival on the Arrival Date so that remedial action can be taken if necessary. Thereafter you will be deemed to have accepted the condition of the Property.
26.2 If we or the Owner are denied the opportunity to investigate or act upon the complaint during your Booking, then you will be assumed to have waived all rights in relation to the complaint.
26.3 If there is a breakdown of any of the utility services at the Property (i.e. heating, electrics, broadband, etc) you must report this to us immediately and within 24 hours. The Owner will endeavour to get the problem fixed as soon as possible and will take any appropriate steps to provide an alternative source of heat/power if possible. No refunds will be provided for any loss of amenity in this respect.
26.4 In no circumstances will compensation be paid for complaints made after the Departure Date.
27. DATA PROTECTION
27.1 For the purpose of Data Protection Legislation, we are a Data Controller of personal data which is processed in accordance with our Privacy Policy.
27.2 The Owner shall be a separate independent Data Controller with whom we share personal data relating to the Booking Party in accordance with our Privacy Policy.
28. OTHER IMPORTANT TERMS
28.1 We may transfer our rights and obligations under these Terms to another individual or entity, but this will not affect your rights or our obligations under these Terms.
28.2 You acknowledge that we and the Owner may enforce any and all of the Terms of this agreement against you.
28.3 Except for you, us and the Owner, no other person shall have any rights to enforce any of these Terms.
28.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
28.5 If we or the Owner fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
28.6 These Terms replace and supersede all previous booking conditions and will apply to all new Bookings after the date they are posted on our Website.
28.7 The validity, construction and performance of the agreement shall be governed by English law and any claims or redress sought under it shall be subject to the exclusive jurisdiction of the English courts to which the parties submit.